Gilbert Meher are happy to be working with an established Semi-independent care home company, that prides itself on providing a warm, supportive and caring environment for all its service users. They have been delivering Semi-Independent Living Support Services to Looked After Children and Young People since 1995 and work with over 40 Local authorities across London and the Home Counties.
Our client is looking for a motivated, ambitious Operations Manager that will oversee the smooth running of the organisation, support and develop the unit managers where necessary and manage/monitor staff performance.
The successful candidate will make sure that our client fulfils their requirements, goes the extra mile and sets the bar higher and higher as a care provider to vulnerable young people aged 16 – 25.
You will also set strong foundations so the company can expand by offering further services and opening further homes.
You will build a positive relationship with the home managers, head office staff, Local Authorities and report directly to the CEO.
A proven track record in a similar position is essential, as is extensive experience and knowledge of manging managers and senior staff.
You'll be able to demonstrate a thorough understanding of what is expected from a semi independent care provider and to direct the company in a firm but positive way.
You will be passionate about helping young people achieve outcomes and be committed to delivering a high-quality service.
Other key responsibilities include:
- Support and handle the unit managers and their seniors with their issues regarding pay, shift concerns, staffing issues, politics with their staff, requests for their units, issues with their young people, wanting to move young people out from their units, queries or complaints from Local authorities that come through directly to their units.
- Supervise unit managers and senior staff on a monthly basis and these notes should be recorded and stored on their personal file.
- Ensure that unit managers are supervising all of their staff including agencies on a monthly basis and they send you the supervision notes.
- Ensure that all young people have a file which is regularly maintained and to include a photo of the Y.P. a brief pen picture of them, Risk assessments, Support plans, Pathway plans, PPE, Weekly activity chart, Key work sessions (minimum of 3 to be completed weekly and evidence to be provided on this), evidence of achievement or progress made within their placement, Weekly / Monthly reports etc. Risk assessments & Support plans need to be regularly updated.
- Hold regular manager meetings with all the unit and outreach managers / deputies. You and the managers will decide on the agenda for the meeting, you will chair the meeting, delegate one of the mangers to take the minutes from the meeting and to follow up on any Action points.