Commissioning General Manager

Job Description:

Role: Commissioning Care Home General Manager
Salary: Up to £95,000 + bonus & benefits
Location: Surbiton

My client is seeking an inspirational General Manager to lead the opening and successful operation of a new luxury care home. This is an exciting opportunity for a proven leader to shape the culture, reputation, and performance of a flagship service from day one.

As General Manager, you will have full accountability for all aspects of the home — from care quality and compliance to sales, occupancy, team engagement, and financial outcomes. You’ll combine strategic oversight with hands-on operational leadership, ensuring every resident and their family experiences exceptional care and hospitality.

Key Responsibilities

• Lead & Inspire – Provide strong, visible leadership across all departments, fostering a culture of excellence and compassion.
• Deliver Outstanding Care – Ensure residents receive the highest standard of personalised care and hospitality.
• Drive Sales & Occupancy – Partner with sales teams to maximise occupancy and revenue through proactive leadership.
• Ensure Compliance – Build positive relationships with regulators and maintain inspection readiness at all times.
• Manage Budgets – Oversee financial performance, staffing, and resources, ensuring sustainability and growth.
• Develop Teams – Mentor and coach colleagues, supporting their professional growth and driving high performance.
• Promote Safety & Standards – Maintain the highest levels of health, safety, and risk management.

• Up to £95,000 per annum + bonus potential (up to 50% of salary)
• Car allowance, private medical insurance & company sick pay
• Up to 30 days annual leave plus bank holidays
• Life assurance & workplace pension with matching contributions
• Ongoing leadership development and career progression opportunities
• A chance to lead in a truly luxury environment where quality and compassion are at the heart of everything

• Previous experience as a General Manager in healthcare, social care, or senior living.
• Proven ability to deliver outstanding results across care, compliance, and commercial performance.
• Experience managing large teams and complex operations.
• Strong financial acumen and budget management skills.
• Excellent communication, organisational, and problem-solving abilities.
• A compassionate, values-led leadership style with the ability to inspire others.